More service. Fewer ringing phones.
ConvHi picks up your restaurant's calls mid-service and after hours: reservations, changes, and menu questions, without pulling anyone off the floor.
What happens when nobody picks up
- The phone rings mid-service
Calls come in right when the dining room is full and nobody can leave their table.
- Reservations don't wait for you to open
Whoever calls while you're closed usually tries the next place on the list.
- The same questions, every time
Hours, patio, parking, allergens, group menus. Simple answers that eat up the shift.
From call to action
ConvHi doesn't just answer: it gets the next step done and logs it in RemarK.
- Phone reservations
Checks availability, takes the reservation, and sends the confirmation.
- Changes and cancellations
Moves the time or party size and frees up the table if they're not coming.
- Menu, allergens, and hours
Answers with the information you give it and alerts the team when it's unsure.
- Groups and events
Collects the date, headcount, and needs, then passes the request to whoever closes it.
From first contact to the review
Phone, WhatsApp and web all book into the calendar your team sees. Every step is logged in RemarK.
- Booking
By phone, WhatsApp or web, in the same calendar of services and covers, even when you're closed.
- Confirmation and deposit
Instant confirmation and, for groups, a per-person deposit with Stripe if you want one.
- Reminder
By WhatsApp before service. No reply? ConvHi calls; a cancellation frees the table for the waitlist.
- On the day
Front of house sees bookings, allergies and requests in the calendar, no notebook.
- After the meal
Survey and a link to your Google profile to leave a review.
The flow of every call.
ConvHi receives, handles, structures information, and keeps operating in parallel without losing context.
Every inbound call is picked up instantly with the greeting and context of your operation.
A sample call
Illustrative conversation.
- ConvHi
La Plaça Restaurant, good evening. This is the virtual assistant. How can I help you?
- Customer
Hi, I'd like a table for six tomorrow night. One person has celiac disease.
- ConvHi
I have a table at nine on the patio, or at nine thirty in the dining room. Which would you prefer?
- Customer
Nine on the patio, perfect.
- ConvHi
All set: six people, tomorrow at nine, on the patio. I've left a note for the kitchen about the celiac guest, and I'll send your confirmation on WhatsApp.
Outcome Reservation created, kitchen note added, and confirmation sent.
The conversation continues on the customer's channel
WhatsApp, email, web chat and Instagram reach the same RemarK inbox as ConvHi's calls. Your team sees the whole story in one place.
- WhatsApp
Booking confirmation and reminder.
- Email
Group menu proposal.
- Web chat
Hours, menu and allergies from the website.
- Instagram
Booking requests by direct message.
When a person is needed, they get the full context
ConvHi spots the cases it shouldn't handle and passes them to your team with the reason, a summary and the next step. Nobody has to repeat anything.
- Customer
I'd like to organise a company dinner for forty people.
- ConvHi
Lovely. The team handles large groups directly. I'm passing you over now with the date and number of guests.
Connected to how you already work
ConvHi integrates with your existing stack. If you rely on a specific tool, we'll review it together in the demo.
- Reservation system
- Schedule and calendar
- WhatsApp and email
- CRM
Other industries
Healthcare and clinicsNo lines at the front desk. Patients well cared for.Appointments and reminders without overwhelming your front desk.
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Auto repair shopsHands on the car. Phone still answered.Appointments and car status updates, without leaving the lift.
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Real estateNo lead left unanswered.Every lead qualified, with the viewing already booked.
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HotelsEvery call, a direct booking.Direct bookings and guest questions handled at any hour.
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Industry questions
Can it answer allergen questions?
Yes, using the information you provide. If it doesn't have the answer or the question is sensitive, it doesn't improvise: it passes the question to your team.
What if several people call at once?
ConvHi can handle multiple calls in parallel, so nobody gets a busy signal at peak time.
Can it transfer a call to a person?
Yes. You decide when: a large group, a complaint, or any case you'd rather handle yourself. Your team gets the context of the call.
A full dining room, an answered phone.
We prepare a ConvHi demo with volume, language, script, integration, and human escalation criteria.
Tailored to your operation.
Book a ConvHi demo