Every call, a direct booking.
ConvHi answers your hotel's calls at any hour and in several languages: bookings, changes and guest questions, without holding up the front desk.
What happens when nobody picks up
- The front desk mid check-in
The phone rings while guests are waiting at the desk.
- Night calls too
People calling overnight from another time zone don't always reach anyone.
- A missed call ends up on an OTA
If nobody answers, the guest books through a portal and you pay the commission.
From call to action
ConvHi doesn't just answer: it gets the next step done and logs it in RemarK.
- Direct bookings
Collects dates, room and guests, and moves the booking forward.
- Changes and cancellations
Handles dates and requests under your hotel's terms.
- Guest questions
Hours, parking, pets, breakfast or directions, in their language.
- Handoff to reception
Groups, complaints and special cases reach your team with full context.
From first contact to the review
Phone, WhatsApp and web all book into the calendar your team sees. Every step is logged in RemarK.
- Questions before booking
Indicative rates, services and directions, at any hour and in the guest's language.
- Booking request
ConvHi collects dates, room and guests, and passes it to reception or your booking engine.
- Confirmation
A confirmation link by WhatsApp or email, with the arrival time noted.
- During the stay
Spa, a restaurant table or other services are booked in the ConvHi calendar.
- After check-out
Satisfaction survey and a link to your Google profile.
The flow of every call.
ConvHi receives, handles, structures information, and keeps operating in parallel without losing context.
Every inbound call is picked up instantly with the greeting and context of your operation.
A sample call
Illustrative conversation.
- ConvHi
Hotel Mirador, good afternoon. This is the virtual assistant, how can I help you?
- Customer
Hi, I'd like a double with a view for this weekend.
- ConvHi
Of course. Would that be Friday to Sunday? And what time do you expect to arrive?
- Customer
Yes, those dates. We'll arrive late, around eleven at night.
- ConvHi
Perfect: two nights, Friday to Sunday, in a double room with a view. I'll send you the link to confirm on WhatsApp, and I've noted your late arrival.
Outcome Direct booking request sent and reception told about the late arrival.
The conversation continues on the customer's channel
WhatsApp, email, web chat and Instagram reach the same RemarK inbox as ConvHi's calls. Your team sees the whole story in one place.
- WhatsApp
Confirmation link and arrival information.
- Email
Booking confirmation and invoices.
- Web chat
Questions about services from the website.
- Instagram
Questions from travellers before booking.
When a person is needed, they get the full context
ConvHi spots the cases it shouldn't handle and passes them to your team with the reason, a summary and the next step. Nobody has to repeat anything.
- Customer
I had a problem with my room last night and I'd like to speak to someone.
- ConvHi
I'm sorry to hear that. I'm passing you to reception now and leaving them your booking and what happened, so you won't have to explain it again.
Connected to how you already work
ConvHi integrates with your existing stack. If you rely on a specific tool, we'll review it together in the demo.
- PMS and booking engine
- Phone system
- WhatsApp and email
- CRM
Other industries
Healthcare and clinicsNo lines at the front desk. Patients well cared for.Appointments and reminders without overwhelming your front desk.
View industry
Auto repair shopsHands on the car. Phone still answered.Appointments and car status updates, without leaving the lift.
View industry
Real estateNo lead left unanswered.Every lead qualified, with the viewing already booked.
View industry
RestaurantsMore service. Fewer ringing phones.Reservations and questions handled while your team runs the floor.
View industry
Industry questions
Can it handle international guests?
Yes. ConvHi can answer in several languages, set up around the ones your guests speak.
Does it check real availability?
If your PMS or booking engine is integrated, yes. If not, it takes the request and passes it to reception. We'll review it with you in the demo.
Does it replace the front desk?
No. It takes the repetitive calls and the uncovered hours, and your team decides which cases it wants to handle.
A calm front desk, every call answered.
We prepare a ConvHi demo with volume, language, script, integration, and human escalation criteria.
Tailored to your operation.
Book a ConvHi demo