What is OnRemarK?
Human care and bots, in one place.
OnRemarK blends human care and bot care. Run operations your way — everything centralized on the same platform, with ConvHi built in natively.
The perfect connection between human care and bots — no jumps, no broken threads.
0+calls per operationScale capacity for voice campaigns with ConvHi
0omnichannel channelsWhatsApp, email, webchat and Instagram in one inbox
0Control Hub modulesOmnichannel, CRM, automations, voice and hybrid floor
<2stransfer with contextConvHi → agent handoff with summary and intent
Visibility
Detailed tracking of every interaction.
You get full traceability on every call and conversation: transcripts, quality, collected data and improvement points.
Operations
Manage tickets, CRM and follow-up.
Manage tickets from the ticketing module, link them to CRM and close the loop without leaving OnRemarK.
01ConvHi or agent handles the call02Structured outcome03Ticket in the ticketing module04CRM updated05Automatic follow-up
Experience
Measure NPS and quality on every call.
Connect satisfaction, sentiment and resolution with every conversation to spot friction and act before it impacts the business.
In practice
How to get the most out of OnRemarK.
Orders & CRM
Log orders directly in OnRemarK or from the integrated CRM, without leaving the conversation.
Sales and follow-up in the same threadAgile management
Run multiple campaigns in parallel with full visibility: queues, agents and results in one panel.
Everything centralized per campaignHistory & interactions
Review every interaction anytime: transcripts, contact data and customer context.
Full user traceabilityResults
Measurable impact
Less operational friction. More first-contact resolution.
−0%manual handoffs
+0%first-contact resolution
0%voice → CRM traceability
<2stransfer with context