No lines at the front desk. Patients well cared for.
ConvHi handles your clinic's administrative calls: appointments, changes, and reminders. Your front desk stays with the person right in front of them.
What happens when nobody picks up
- The front desk can't keep up
The same person is helping the patient at the counter and the one waiting on the phone.
- Slots that go to waste
A forgotten appointment is empty clinic time another patient could have used.
- People call when they can
Many patients can only call first thing, at lunch, or after work.
From call to action
ConvHi doesn't just answer: it gets the next step done and logs it in RemarK.
- Phone appointments
Finds a slot by specialty and provider, and confirms the appointment.
- Reminders and confirmations
Reminds patients of their appointment and refills the slot if they can't make it.
- Administrative questions
Hours, location, visit preparation, and standard paperwork.
- Handoff to the front desk
Any clinical question goes to your team, with the reason for the call already captured.
From first contact to the review
Phone, WhatsApp and web all book into the calendar your team sees. Every step is logged in RemarK.
- Booking
By phone, WhatsApp or web, by practitioner and specialty, in the same calendar reception sees.
- Instant confirmation
The patient gets the appointment by WhatsApp or email, and the practitioner sees it in their calendar.
- Reminders that close the loop
No reply? ConvHi calls. A cancellation? The slot goes to the waitlist.
- When someone is off
ConvHi offers another practitioner or another day and opens a case for each affected appointment.
- After the visit
Satisfaction survey, and the team is alerted to any complaint.
The flow of every call.
ConvHi receives, handles, structures information, and keeps operating in parallel without losing context.
Every inbound call is picked up instantly with the greeting and context of your operation.
A sample call
Illustrative conversation.
- ConvHi
Sant Jordi Clinic, good morning. This is the virtual assistant. How can I help you?
- Customer
Good morning, I need to change my Thursday appointment with Doctor Ferrer.
- ConvHi
Of course. The doctor has an opening Tuesday at ten or Wednesday at five. Which works better for you?
- Customer
Tuesday at ten.
- ConvHi
Done. Your appointment is now Tuesday at ten with Doctor Ferrer. I'll text you the confirmation, and we'll remind you the day before.
Outcome Appointment moved, Thursday slot freed up, and reminder scheduled.
The conversation continues on the customer's channel
WhatsApp, email, web chat and Instagram reach the same RemarK inbox as ConvHi's calls. Your team sees the whole story in one place.
- WhatsApp
Appointment confirmation and reminder.
- Email
Visit preparation and documents.
- Web chat
Questions about hours and location from the website.
- Instagram
Messages about services and first visits.
When a person is needed, they get the full context
ConvHi spots the cases it shouldn't handle and passes them to your team with the reason, a summary and the next step. Nobody has to repeat anything.
- Customer
I've been in a lot of pain for two days since the procedure. Is that normal?
- ConvHi
The clinic team needs to assess that. I'm passing you to reception now and leaving them the reason, so you won't have to repeat it.
Connected to how you already work
ConvHi integrates with your existing stack. If you rely on a specific tool, we'll review it together in the demo.
- Clinic schedule
- Practice management software
- SMS, WhatsApp, and email
- Phone system
Other industries
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Real estateNo lead left unanswered.Every lead qualified, with the viewing already booked.
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RestaurantsMore service. Fewer ringing phones.Reservations and questions handled while your team runs the floor.
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HotelsEvery call, a direct booking.Direct bookings and guest questions handled at any hour.
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Industry questions
Does it give medical advice?
No. ConvHi is configured for administrative tasks. Clinical questions go to your team, and if a patient describes an emergency, they're told to contact emergency services.
Can it manage multiple providers and locations?
Yes. It's configured around your specialties, providers, and locations, with each one's scheduling rules.
How do you review what it says on each call?
Every conversation is kept in the RemarK Control Hub audit, so you can review it and fine-tune the agent. Data processing terms are agreed with you before you start.
No patient left waiting on the phone.
We prepare a ConvHi demo with volume, language, script, integration, and human escalation criteria.
Tailored to your operation.
Book a ConvHi demo