Measure NPS and quality on every call

Connect satisfaction, sentiment, and resolution with every conversation to detect friction and act before it impacts the business.

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  • NPSin real time per channel
  • CXlinked to every conversation
  • Alertearly friction alerts
NPS and customer experience

Customer experience, operational

Not just aggregate metrics: every call explains what happened, how the customer felt, and what to do next.

  • NPS and satisfaction

    View scores, trends, and experience alerts in the same panel.

  • Feedback per conversation

    Link each call with sentiment, resolution, and the next suggested improvement.

  • Sentiment and tone

    Detect mood shifts during the call and their impact on the outcome.

  • Improvement actions

    Prioritize coaching, script adjustments, or escalations based on experience patterns.

NPS and customer experience

Don’t just measure satisfaction: act on every score

ConvHi asks for the score in the conversation, by voice too. Each score triggers the right next step: win back the detractor, follow up the passive or thank the promoter.

  1. Results

    What matters, at a glance

    First-contact resolution, assistant NPS, returning customers and cases handed to the team, by channel and period.

    ConvHi results indicators: resolution, NPS, returning customers and handoffs
  2. Detractors

    When a customer scores low, someone knows

    Decide what counts as a low score and what happens next: a case for the team or a call from the assistant. NPS by topic shows where it hurts.

    Detractor recovery card and NPS by topic in ConvHi
  3. Activity

    From conversation to outcome

    How many conversations end resolved, how many appointments are booked, when customers call and which language they speak.

    ConvHi activity charts: conversation outcomes, hours and languages
How it works

From experience data to action

A continuous cycle between measurement, diagnosis, and operational improvement.

  1. 01
    Measure live

    NPS, CSAT, and friction signals update while operations stay active.

  2. 02
    Diagnose

    Drill into conversations with low satisfaction to understand root causes.

  3. 03
    Improve

    Adjust flows, scripts, or handoffs with concrete evidence from each interaction.

NPS and VoC panel in RemarK with metrics, trends, and distribution in real time
Impacto

Impact on business and operations

Customer experience stops being a monthly report and becomes actionable.

  • +32%contactability

    Better follow-up on conversations with context and clear next steps.

  • Real-timeCX visibility

    The team sees satisfaction trends without waiting for external reports.

  • CXconnected to voice

    Every call delivers useful signal for product, operations, and leadership.

Product

Explore the rest of the product

Workflows, audit and customer experience share the same ConvHi operational workspace in RemarK.

Next step

Try it yourself.

We prepare a ConvHi demo with volume, language, script, integration, and human escalation criteria.

Tailored to your operation.

Book a ConvHi demo
FAQ

Frequently asked questions

Quick answers about ConvHi, its integration with RemarK, and how to run AI voice agents.

What is ConvHi?

ConvHi is RemarK's AI voice agent layer. It handles calls naturally, preserves context across every conversation, and connects operations with data, workflows, and action in the Control Hub.

Does ConvHi work inside RemarK?

Yes. ConvHi runs from the RemarK Control Hub: live supervision, metrics, auditing, and agent configuration in one workspace, without switching between tools.

Do I need development to launch a voice agent?

Not necessarily. You can design flows, connect integrations, and adjust rules from the visual interface. For advanced cases, ConvHi also integrates with your existing stack.

What languages and voices does it support?

ConvHi supports multiple languages and accents with natural voices. You can try samples in the voices section and adapt the tone to each operation's context.

Can it escalate to a human agent?

Yes. Handoffs preserve the full call context so the human team can continue without repeating questions or losing information.

How is call quality measured?

With operational metrics, NPS, conversation auditing, and traceability of every decision. Everything is visible in the Control Hub to review, optimize, and report.

Contact

Tell us about your business.

Tell us what you need and we'll show you ConvHi with your real case. Leave your phone number and we'll call you.

  • Response within 48 hours
  • Demo tailored to your industry
  • No commitment

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