Every interaction with full traceability

Review the complete history of calls, decisions, and actions with the context your team needs to review, audit, and improve.

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  • 100%of interactions recorded
  • Fullcontext on every handoff
  • Auditready for compliance and QA
Audit and traceability

Complete visibility across operations

Transcripts, decisions, escalations, and executed actions in one browsable history.

  • Audited history

    Review transcripts, intents, and state changes with full traceability.

  • Operational traceability

    Track what the agent did, when it escalated, and what data it moved in each interaction.

  • Per-call timeline

    Reconstruct the full sequence of events from the first ring to closure.

  • Evidence for teams

    Share records with QA, compliance, or supervision without losing context.

Audit and traceability

Quality and compliance with no extra work

If a customer says “stop calling me” or “no more messages”, ConvHi adds them to the do-not-contact list. “Call me later” doesn’t count as an opt-out. Blocked contacts and closed campaigns are never called, only the right roles can change the setup, and the test simulator never writes real data.

  1. AI audit

    Every written conversation, scored

    The AI reads the conversation and suggests a score for each criterion. The reviewer checks it, adjusts it and sends it to the agent.

    Audit of a WhatsApp conversation with the AI’s suggested score
  2. Report

    What the customer thinks versus the quality score

    Compare the quality score with the customer’s rating by person and channel, to see where they agree and where they don’t.

    ConvHi report with customer score and quality score by person and channel
How it works

How auditing works in ConvHi

From call to searchable record, with no information gaps.

  1. 01
    Automatic capture

    Every turn, detected intent, and action is recorded in real time, without losing call context.

  2. 02
    Enriched context

    The history includes CRM data, summaries, and decisions from the AI or human agent.

  3. 03
    Listen to the call

    Play back the recording with transcription and friction signals to understand what happened.

  4. 04
    Review and improve

    Filter by agent, outcome, or friction to audit, share findings, and optimize operations with evidence.

Call quality and audit panel in RemarK
Impacto

Frictionless control for the team

More confidence in operations and less time searching for what happened.

  • −60%time on reviews

    Context arrives ready: no need to reconstruct the call manually.

  • QAcontinuous

    Supervision and quality with evidence on every conversation.

  • 0blind spots

    Escalations, handoffs, and actions are traced end to end.

Product

Explore the rest of the product

Workflows, audit and customer experience share the same ConvHi operational workspace in RemarK.

Next step

Try it yourself.

We prepare a ConvHi demo with volume, language, script, integration, and human escalation criteria.

Tailored to your operation.

Book a ConvHi demo
FAQ

Frequently asked questions

Quick answers about ConvHi, its integration with RemarK, and how to run AI voice agents.

What is ConvHi?

ConvHi is RemarK's AI voice agent layer. It handles calls naturally, preserves context across every conversation, and connects operations with data, workflows, and action in the Control Hub.

Does ConvHi work inside RemarK?

Yes. ConvHi runs from the RemarK Control Hub: live supervision, metrics, auditing, and agent configuration in one workspace, without switching between tools.

Do I need development to launch a voice agent?

Not necessarily. You can design flows, connect integrations, and adjust rules from the visual interface. For advanced cases, ConvHi also integrates with your existing stack.

What languages and voices does it support?

ConvHi supports multiple languages and accents with natural voices. You can try samples in the voices section and adapt the tone to each operation's context.

Can it escalate to a human agent?

Yes. Handoffs preserve the full call context so the human team can continue without repeating questions or losing information.

How is call quality measured?

With operational metrics, NPS, conversation auditing, and traceability of every decision. Everything is visible in the Control Hub to review, optimize, and report.

Contact

Tell us about your business.

Tell us what you need and we'll show you ConvHi with your real case. Leave your phone number and we'll call you.

  • Response within 48 hours
  • Demo tailored to your industry
  • No commitment

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